IT and PC Support for business and professionals in London

 Our service provides proactive support and guaranteed response times.

SUPPORT AND MAINTENANCE APPROACH

Our "Maintenance Plan" is a one-stop-shop for IT support and maintenance for organisations of up to 100 staff.

As a client you become a member of our organisation and we will guide you forward in every aspect of your IT and e-business workings. We will inform you of new technologies as and when they arrive and research new ideas on your behalf.

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For an all inclusive monthly fee our Maintenance Plan provides:

 HELP DESK

5x8 (5 days a week, 8 hours a day) telephone help desk.

REMOTE SUPPORT

This enables us to diagnose the large majority of problems very quickly by remotely connecting to any workstation or server in your enterprise. Time is not wasted with engineers travelling to sites to solve familiar issues.

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ACCESS TO INTERNET HELP DESK AND KNOWLEDGE BASE

Using our internet help desk, all support cases are clearly defined, monitored, logged and processed, whether you place a call over the phone, or on the web.

ACCOUNT MANAGER

Your Account Manager will work closely with you on all I.T. related matters. They will initially seek to understand exactly how your company operates and how I.T. fits into that operation. He/She will liaise with 3rd parties on your behalf and make sure that no stone is left unturned with the integrity of your system.

ACCOUNT ENGINEER

Maintenance Plan customers are assigned an experienced and professional engineer to work closely with the account manager on all support issues. Like the role of account manager, we find that having engineers dedicated to specific clients is the best way of pro-actively supporting our client base, whilst at the same time keeping our staff focused and highly motivated.

PREVENTATIVE ENTERPRISE MANAGEMENT

PEM is Utopia's unique pro-active support strategy. We will visit you each month free of charge, for up to one day. A report is generated and then sent to you at the end of each month. PEM enables us to examine your system as a mechanism. It is utilised to keep all components running to full optimisation, and to prevent problems before they arise. Please reference PEM documentation.

MANAGED INVENTORY OF SOFTWARE, HARDWARE AND LICENSING

UP TO DATE NETWORK REPORTS AND DIAGRAMS

GUARANTEED MAXIMUM RESPONSE TIME OF 2/4 HOURS

We will be on site within 2 working hours for critical and 4 hours non-critical.

The Maintenance Plan is completely flexible and will be tailored to best suit your needs.

SUPPORT AND MAINTENANCE APPROACH

 Utopia's "Maintenance Plan" is a one-stop-shop for IT support and maintenance for organisations of up to 100 staff. As a client you become a member of Utopia itself, and we will guide you forward in every aspect of your IT and e-business workings. We will inform you of new technologies as and when they arrive and research new ideas on your behalf.

For an all inclusive monthly fee our Maintenance Plan provides:

HELP DESK

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ACCESS TO INTERNET HELP DESK AND KNOWLEDGE BASE

Using our internet help desk, all support cases are clearly defined, monitored, logged and processed, whether you place a call over the phone, or on the web.

GUARANTEED MAXIMUM RESPONSE TIME OF 4/6 HOURS

We will be on site within 4 working hours for critical and 6 hours non-critical.

ACCOUNT MANAGER

Your Account Manager will work closely with you on all I.T. related matters. They will initially seek to understand exactly how your company operates and how I.T. fits into that operation. He/She will liaise with 3rd parties on your behalf and make sure that no stone is left unturned with the integrity of your system.

ACCOUNT ENGINEER

Maintenance Plan customers are assigned an experienced and professional engineer to work closely with the account manager on all support issues. Like the role of account manager, we find that having engineers dedicated to specific clients is the best way of pro-actively supporting our client base, whilst at the same time keeping our staff focused and highly motivated.

REMOTE SUPPORT

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This enables us to diagnose the large majority of problems very quickly by remotely connecting to any workstation or server in your enterprise. Time is not wasted with engineers travelling to sites to solve familiar issues.

PREVENTATIVE ENTERPRISE MANAGEMENT

PEM is Utopia's unique pro-active support strategy. We will visit you each month free of charge, for up to one day. A report is generated and then sent to you at the end of each month. PEM enables us to examine your system as a mechanism. It is utilised to keep all components running to full optimisation, and to prevent problems before they arise. Please reference PEM documentation.

MANAGED INVENTORY OF SOFTWARE, HARDWARE AND LICENSING

UP TO DATE NETWORK REPORTS AND DIAGRAMS

Network Support & Installation Service London

 Imagine your business needs a new network. You could get your IT people to design and build it, but what happens if it all goes horribly wrong?

Or say you've already got a network and it crashes during the busiest part of the day - what do you do? Call Support, but what if he's busy, or off sick or just can't fix it?

In both cases the answer is depressingly simple: tempers fray, time is wasted and money is lost. Luckily it doesn't have to be this way.

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Utopia are a remarkably bright bunch of people who design, build and maintain IT systems that never let you down. We're experts in providing small to medium sized businesses with highly professional, highly flexible IT Services. Working with Utopia means you get all the benefits of a large and highly skilled IT department without the huge financial commitment that usually entails. The result is a reliable, trouble free network that makes sense from both a financial and operational point of view.

In fact we can help you in two important ways: by increasing your productivity and improving your peace of mind. They seem like good reasons to keep reading.

A Utopia network environment is constructed with security and efficiency in mind, leaving you and your business with a hassle-free and stress-free environment.

What We Do

Case Studies

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Key features of a Utopia network are:

Security via proven hardware and tight protocols

Reliability with continuous support and remote logging

Fixed Price or Time-Bank Support & Maintenance packages

Lease Options available

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London 1

IT Systems

London IT Support

Networks

IT Support

Web Design London - we specialise in designing web sites that are:

 Quicker

Easy to Use

Eye-Catching

Search Engine friendly

 

At Utopia we have a vast pool of designers and programmers which ensures that the right team is assigned to your project.

We are able to produce visually stunning web site designs with animation, interaction and studio-quality sound. We are also renowned for our high-quality static designed mobile app development & Website which you can see more of at our portfolio page.

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To see an example of what we can do with animation and sound, please visit our animation page here!

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*We have 99% customer retention and you only pay us when your fully satisfied!*

 ::FOR A LIMITED PERIOD::

high-end Template web site from just £349 (quote ref "TEMP04")

bespoke Business web site from just £799 (quote ref "BESP04")

To place an order:

use the quote form

email client.response@uwdl.com

To arrange a meeting and to see what we can do for you and your business, or use our quotation form by clicking here.

 Our specialist areas are:

web design surrey

web site animation

network installations

wireless networks

network support and maintenance

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web site design london uk

flash animation uk

outsource web site development

london computer network support

pc support

Professional Web Design

Sussex

London

croydon

Corporate Identity

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We are a unique design agency based in london that provides specialist programmers and creative designers for any high end, corporate and video design requirement. We have a vast pool of web designers and flash animation / video designers and we can cater for any high level design and programming requirements.

Animation and video is the required tool to make an impact with your web users. Using a combination of 3D and creative design software we can create the image and standard you need to project your companies image or service.

Our network installation service is second to none and includes emergency response times, remote login support,thin client technology,secure network environments, PEM (Planned Enterprise Management) and more.

Web Site Design London, Creative Services,Web Design and development,Ecommerce, Ebusiness,Viral Advertising,design agency Services,Search Engine Optimisation,Web Hosting,Domain Name Registration,Creative Services,Web Design and Ecommerce.

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professional web design and professional branding service

 we specialise in designing professional and corporate image and identity. We can also assist in branding your organisation.

At Utopia we have a vast pool of designers and programmers which ensures that the right team is assigned to your project.

 Website design company

We are able to produce visually stunning web site designs with animation, interaction and studio-quality sound. We are also renowned for our high-quality static designed mobile app development & Website which you can see more of at our portfolio page.

To see an example of what we can do with animation and sound, please visit our animation page here!

mobile app development company

To arrange a meeting and to see what we can do for you and your business, just or use our quotation form by clicking here.

 Our specialist areas are:

web design surrey

web site animation

network installations croydon and london

wireless networks

network support and maintenance croydon and london

it support london

web site design london uk

flash animation uk

outsource web site development

london computer network support

pc support london

Professional Web Design

Sussex

London

croydon

Corporate Identity

network support london

london web service company

We are a unique design agency based in surrey that provides specialist programmers and creative designers for any high end, corporate and video design requirement. We have a vast pool of web designers and flash animation / video designers and we can cater for any high level design and programming requirements.

Animation and video is the required tool to make an impact with your web users. Using a combination of 3D and creative design software we can create the image and standard you need to project your companies image or service.

Our network installation service is second to none and includes emergency response times, remote login support,thin client technology,secure network environments, PEM (Planned Enterprise Management) and more.

professional web design and professional branding service, Creative Services,Web Design and development,Ecommerce, Ebusiness,Viral Advertising,design agency Services,Search Engine Optimisation,Web Hosting,london web design,Creative Services,Web Design and Ecommerce

Notification of Other Intellectual Property (“IP”) Infringement

 If you believe that some other IP right of yours is being infringed by a user, please provide our Designated Copyright Agent (specified above) with the following information:

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Your physical or electronic signature, or a physical or electronic signature of a person authorized to act on your behalf;

Information reasonably sufficient to permit our Designated Copyright Agent to contact you or your authorized agent, including a name, address, telephone number and, if available, an email address;

Identification of the IP alleged to have been infringed, including (i) a complete description or explanation of the nature of the IP, (ii) evidence that you own the IP in the relevant jurisdiction, including copies of relevant patents, registrations, certifications or other documentary evidence of your ownership, and (iii) a showing sufficient for our Designated Copyright Agent to determine without unreasonable effort that the IP has been infringed;

Information reasonably sufficient to permit our Designated Copyright Agent to identify the use being challenged;

A statement that you have not authorized the challenged use, and that you have a good-faith belief that the challenged use is not authorized by law; and

A statement under penalty of perjury that all of the information in the notification is accurate and, that you are the IP owner, or are authorized to act on behalf of the IP owner.

Upon receipt of notice as described above, our Designated Copyright Agent will seek to confirm the existence of the IP on the Service, notify the registered user who posted the content including the IP, and take whatever action, in its sole discretion, it deems appropriate, including temporary or permanent removal of the IP from the Service.

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A registered user may respond to notice of takedown by showing either (a) that the claimant does not own the IP or (b) that the IP is not infringed. If the registered user succeeds in showing either (a), (b) or (c) then our Designated Copyright Agent may exercise its discretion not to remove the IP.

If our Designated Copyright Agent decides to comply with a takedown request, it will do so within a reasonably expeditious period of time.

We Have No Obligation to Adjudicate IP Claims – User’s Agreement to Hold Us Harmless From Claims

Claimants and users must understand that we are not an intellectual property tribunal. While we and our Designated Copyright Agent may in our discretion use the information provided in order to decide how to respond to infringement claims, we are not responsible for determining the merits of such claims. If a user responds to a claim of infringement by providing assurances that its content is not infringing, the user agrees that if we thereafter restore or maintain the content, the user will defend and hold us harmless from any resulting claims of infringement brought against us and our Designated Copyright Agent.

Notification of Trademark Infringement

 If you believe that your trademark (the “Mark”) is being used by a user in a way that constitutes trademark infringement, please provide our Designated Copyright Agent (specified above) with the following information:

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Your physical or electronic signature, or a physical or electronic signature of a person authorized to act on your behalf;

Information reasonably sufficient to permit it to contact you or your authorized agent, including a name, address, telephone number and, if available, an email address;

Identification of the Mark(s) alleged to have been infringed, including

for registered Marks, a copy of each relevant federal trademark registration certificate or

for common law or other Marks, evidence sufficient to establish your claimed rights in the Mark, including the nature of your use of the Mark, and the time period and geographic area in which the Mark has been used by you;

Information reasonably sufficient to permit our Designated Copyright Agent to identify the use being challenged;

A statement that you have not authorized the challenged use, and that you have a good-faith belief that the challenged use is not authorized by law; and

A statement under penalty of perjury that all of the information in the notification is accurate and that you are the Mark owner, or are authorized to act on behalf of the Mark owner.

Upon receipt of notice as described above, our Designated Copyright Agent will seek to confirm the existence of the Mark on the Service, notify the registered user who posted the content including the Mark, and take whatever action, in its sole discretion, it deems appropriate, including temporary or permanent removal of the Mark from the Service.

A registered user may respond to notice of takedown by showing either (a) that the Mark has been cancelled, or has expired or lapsed or (b) that the registered user has a trademark registration, an unexpired license covering the use, or some other relevant right to the Mark, or (c) that the use is for other reasons shown by the registered user non-infringing. If the registered user makes an appropriate showing of either (a), (b) or (c) then our Designated Copyright Agent may exercise its discretion not to remove the Mark.

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If our Designated Copyright Agent decides to comply with a takedown request, it will do so within a reasonably expeditious period of time. Notwithstanding the foregoing, our Designated Copyright Agent will comply as appropriate with the terms of any court order relating to alleged trademark infringement on the Service.